Due to restrictions in postal deliveries, web shop orders can be sent only to certain countries. Please contact us directly at info(at)fennicagehrman.fi should you wish to order our publications to other countries.
The most current list of which countries with delivery are on the Finnish Postal Service Website.
Customers in the UK: Due to the Brexit and new customs regulations, the mail service to the UK may take up to one month and beyond. Read more here.
If you select pick-up from a post office, your order will be sent to your nearest post office.
€6.00 delivery in Finland
€10.00 delivery to other countries
The delivery time depends on the availability of the products ordered. The availability is always indicated together with basic product information. Products in stock are shipped within 1–3 working days of placing the order. The delivery times of other products (such as PODs) is slightly longer. On top of the basic delivery time, products delivered within Europe take 3–7 additional working days and products ordered outside Europe take 6–14 additional working days depending on the postal services.
If a delivery is significantly delayed, we will try our best to notify the customer of the delay. Customers may cancel their order if their products are not delivered in the time indicated here. Registered customers can track their delivery process in the online shop.
Cancelling an order and the right to return products
According to the Consumer Protection Act, customers of the online shop have the right to cancel their order or part thereof within fourteen (14) days of receiving their products. This does not apply to digital purchases such as eBooks or PDFs. Should your download purchase develop a fault, please contact firstname.lastname@example.org in order to have the product repaired or replaced.
Information about returning the products can be found in the order confirmation.
The address for returning products when an order is cancelled is:
Any customer complaints related to orders and deliveres can be sent to: email@example.com